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Overview

Due to the sensitive nature of laboratory and research materials, we maintain strict return guidelines.
Returns
We do not accept returns on opened, used, or tampered products.
Returns are only accepted if:
The wrong item was shipped, or
The product arrived damaged or defective.
Reporting an Issue
Any delivery or product issue must be reported within 48 hours of receipt.
Please contact us with:
Order number
Photos of the item and packaging
Description of the issue
Refunds & Replacements
Once approved, we may offer:
A replacement, or
A refund to the original payment method
Refunds are processed within 5–10 business days after approval.
Non-Refundable Items
Products damaged due to improper storage or handling by the customer
Orders refused or returned due to incorrect shipping information provided by the customer
Contact Information
For all delivery or return inquiries, please contact us:
Email: info@riserlabs.org
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM